In an industry full of unpredictability and countless moving parts, the most accurate barometer that “we are getting management right” is praise from customers and clients alike. We strive to work hard at all times, and value recommedations and positive feedback as the highest acknowledgement of our efforts.
"After 15 years+ of dealing with management agents I can honestly say I have seen the worse in human kind, leading me to having a very negative expectation and view of all agents so much so that I dread dealing with them.
After going through our second set of agents within one year - I was researching with dread for yet another managing agent. I came across Harper Stone as a friend who lives in a large freehold building was singing their praises. I called and explained our situation, then I got a call back from Chris within an hour - when I put the phone down I thought this is too good to be true, speaking to someone that listened to our needs, empathised and sympathised with our previous struggles, yet was realistic about the management landscape.
When we then all met with Chris and engaged with the team at Harper Stone, the relationship goes from strength to strength. They have the winning formula of listening, doing what they said they will do and treating all clients with respect and attention to detail. They even get to know you individually not just your property reference number!
Thank you to Chris and all Harper Stone team, please keep this winning formula.....
"Thank you so much for your work dealing with interior works over the past 2-3 months.
We went into the flat over the weekend, and were VERY impressed with how it looks - the flat looks fabulous - your decorating contractor just did a fabulous job, and the attention to detail was just perfect.
Your cleaners also did a thorough job - even the chandelier, thick with dust, has now spruced up well!
I know that you tried your best to fit this work around 'my' schedule during flat vacancy; brought forward the work that may have been done later this year, and combined it with the works on the leaks to the flat - so this has really worked out well for us, otherwise it would have been a great inconvenience.
I think you guys have really gone out of your way to be helpful, and communicative to all.
You've brought back the wow-factor to the whole property.
All in all - great work. We really appreciate it!"
"We have been using Harper Stone to manage our Grade 1 listed building for the past 4 years. We have 8 large apartments within our block on Brunswick Terrace, Hove. As a Secretary for the building, I liaise with the team at Harper Stone frequently. I have found them to be very efficient, professional, proactive and knowledgeable within their field. As a Secretary when I make any contact with the team I receive a reply promptly and with all the information we require.
Harper Stone has overseen some of our big projects and we have been more than happy with the work carried out and the surveying services that were associated with the works. If we have had any emergency leaks or issues in the building the team at Harper Stone have been quick to react and organise the situation that had accrued. I am more than happy to give a verbal reference if required. Please feel free to contact me on the number provided."
"I have worked alongside Harper Stone Properties Ltd assisting freehold landlords since the company was formed. I have always found them friendly and pro-active. Their efficient use of technology means that communication with clients and leaseholders, so vital in the management relationship, is optimised.
They also have the necessary knowledge and expertise to ensure that planning for and undertaking major works projects runs as smoothly as possible. Benefitting from their own in-house chartered surveyor, their experience ensures that the complex statutory consultation requirements are complied with and works are professionally supervised from commencement to completion."
"I am pleased to confirm that via Maxiwood Ltd Harper Stone manage a substantial number of blocks of flats on our behalf, these are run efficiently and without issue. They are extremely proactive in their management. I would have no hesitation of recommending them to manage blocks of flats."
“We at Cavendish Accountants have worked alongside Harper Stone for several years and are continually in contact with them. They have always been extremely responsive and helpful and it is a pleasure to work with them. All of the staff are professional, polite and efficient. We would have no hesitation in recommending their services.”
"In our experience, Harper Stone are the top managing agent in town. Since giving HS the management of our blocks last year we have been impressed with their proactive approach, professionalism and care towards our buildings and leaseholders. There have been hardly any issues requiring our attention or input and we are kept up to date as much or as little as we request. The team are knowledgeable, quick to respond and easy to work with. We wouldn’t hesitate to recommend HS to others."
“As the Director of a Residents Management Company in Hove, I’ve always been impressed with the service orientation anytime whilst interacting with any of the departments of the organisation.
To me, Harper Stone is made up of incisive and reliable professionals with clear thought processes and the ability to advise at a high level on property management strategies as well as addressing any related issues promptly and effectively.
I would strongly recommend Harper Stone’s abilities to other companies as well as private individuals, seeking a top professional level of customer satisfaction.
I wish to take the present opportunity, to thank all staff for their valid and continuous help and support during the challenging renovation of the whole premises which has recently been completed.
Special thanks to Chris, Mike and James.”